Terms of Service
1. Acceptance of Terms
By accessing or using Senera's XR training platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Senera.
2. Description of Service
Senera provides an AI-powered platform for designing, deploying, and managing XR (Extended Reality) training modules. The Service includes tools for creating training briefs, generating module blueprints, and deploying learning programmes across organisations. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.
3. Account Registration
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update your information if it changes
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorised access
4. Subscription and Payments
4.1 Pricing
Access to certain features requires a paid subscription. Current pricing is available on our pricing page. All prices are in USD unless otherwise stated.
4.2 Billing
Subscriptions are billed in advance on a monthly basis. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.
4.3 Credits
The Service uses a credit-based system for AI features. Credits expire according to your subscription tier and cannot be transferred or refunded. Unused monthly credits may roll over according to your plan terms.
4.4 Refunds
Refund requests are handled on a case-by-case basis. Contact support within 14 days of purchase to request a refund.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorised access to our systems
- Interfere with or disrupt the Service
- Use automated means to access the Service without permission
- Infringe on intellectual property rights of others
- Harass, abuse, or harm other users
- Use the Service to create competing products
6. Intellectual Property
6.1 Our Content
The Service, including its design, features, and content, is owned by Senera and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.
6.2 Your Content
You retain ownership of content you create using the Service ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide licence to use, store, and process it solely to provide the Service. You represent that you have all necessary rights to your User Content.
7. AI-Generated Content
The Service uses artificial intelligence to generate suggestions, blueprints, and other content. You acknowledge that AI-generated content may not be accurate, complete, or suitable for your needs. You are responsible for reviewing and validating all AI-generated content before use.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
10. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason. You may cancel your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately.
11. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.