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Privacy Policy

Last updated: January 2025

1. Introduction

Senera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our XR training platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, organisation name)
  • Training module content and project data
  • Communication records when you contact us
  • Payment information (processed securely via Stripe)

2.2 Information Collected Automatically

  • Device information and browser type
  • IP address and location data
  • Usage patterns and feature interactions
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • To provide and maintain our services
  • To process transactions and send related information
  • To send you technical notices, updates, and support messages
  • To respond to your comments, questions, and customer service requests
  • To improve our platform and develop new features
  • To detect, prevent, and address technical issues or fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. This includes encryption in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data

To exercise these rights, contact us at privacy@senera.io.

7. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contract performance, legitimate interests, and consent where applicable.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymise your data within 30 days.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: