These Terms of Use ("Terms") govern your use of Senera, a workforce readiness and training platform operated by Ascanio Entertainment Ltd ("Ascanio", "we", "us"), a private limited company registered in the Republic of Cyprus under registration number HE 349564, with registered office at 18 Elaion Street, Agia Varvara, 2560, Nicosia, Cyprus.
By accepting these Terms, by paying the subscription fee, or by accessing Senera, you ("you", "Customer") agree to be bound by these Terms on behalf of the organisation you represent, and you confirm that you are authorised to do so. If you do not agree to these Terms, do not use Senera.
1.1 Senera is a software-as-a-service platform that enables organisations to author training content, deliver it to their workforce, and monitor competency. We refer to Senera as "the platform" in these Terms.
1.2 Your subscription gives you and your authorised users ("Users") access to the platform under the plan you selected. The plan defines your seat count, features, AI usage entitlement, and price.
1.3 We may improve, modify, or update the platform from time to time. We will not materially remove functionality you rely on without giving you reasonable prior notice.
2.1 Subscriptions are billed in advance and renew automatically at the start of each billing period until you cancel.
2.2 All fees are stated exclusive of VAT and any other applicable taxes. VAT is calculated and collected by our payment processor based on the billing address you provide.
2.3 Some platform features consume AI credits that are metered per use (for example, generating a training module or assessment). Your plan includes an entitlement of credits per billing period. Additional credits, where used beyond the entitlement, may be billed separately at the rates published in your plan or pricing materials.
2.4 Payment is taken automatically using the payment method on file. If a payment fails, we may suspend access to the platform until payment is resolved. We will notify you before suspension.
2.5 We may change the fees for future renewal periods by giving you at least 30 days' written notice. If you do not agree to a price change, you may cancel before the change takes effect; continued use of the platform after the change takes effect constitutes acceptance.
2.6 Except where required by applicable law, we do not provide refunds for partial billing periods.
3.1 Your subscription begins when payment is first processed and continues for the billing cycle of your plan until terminated by either party.
3.2 You may cancel at any time by emailing us at contact@senera.io. Cancellation takes effect at the end of the current billing period. You retain access until then.
3.3 We may suspend or terminate your subscription if you materially breach these Terms (including failure to pay fees, breach of Section 5, or breach of Section 6) and fail to remedy the breach within 14 days of written notice. Where breach is incapable of remedy, or where suspension is required to protect the platform or other customers, we may suspend immediately and notify you afterwards.
3.4 On termination: (a) your right to access the platform ends; (b) we will make your Customer Content available for export, on reasonable request, for 30 days after termination; and (c) we will delete your Customer Content from active systems within 60 days of termination, except where retention is required by law.
4.1 "Customer Content" means any data, documents, standard operating procedures, training materials, assessments, photos, recordings, and other materials that you or your Users upload to or generate within the platform.
4.2 You retain all intellectual property rights in your Customer Content. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt, and process your Customer Content solely as necessary to provide the platform to you and your Users. This licence includes the right to transmit your Customer Content to our sub-processors (including the AI providers described in Section 7) strictly to perform platform functions on your behalf.
4.3 You represent and warrant that: (a) you have all rights necessary to upload your Customer Content to the platform; (b) your Customer Content does not infringe the rights of any third party; (c) you have obtained any consents and provided any notices required under applicable law from your Users or any other individuals whose personal data appears in your Customer Content; and (d) your Customer Content does not contain unlawful material, malware, or content that violates applicable export controls.
4.4 Aggregated and anonymised data. We may generate aggregated and anonymised data from platform usage and use it to operate, improve, and develop the platform. Aggregated data does not identify you, your organisation, your Users, or any individual.
4.5 No third-party AI training on your data. We will not provide your Customer Content to any third party for the purpose of training their artificial intelligence or machine learning models. Our AI providers are contractually prohibited from using your Customer Content to train their models.
5.1 Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the platform during the term of your subscription, for the agreed number of seats and Users, for your internal business purposes.
5.2 You may not, and may not permit any User or third party to:
6.1 You are responsible for: (a) the accuracy, quality, and legality of your Customer Content; (b) the actions of your Users on the platform; (c) maintaining the security and confidentiality of login credentials; (d) notifying us promptly of any unauthorised access or use of your account; and (e) complying with all laws applicable to your use of the platform, including employment, data protection, occupational health and safety, and AI-governance laws in the jurisdictions where you operate.
6.2 Operational decisions remain yours. Senera surfaces signals about workforce readiness and competency, some of which are generated using AI. You make operational, employment, disciplinary, and safety-related decisions about your Users. We are not responsible for those decisions, and you must ensure those decisions are reviewed by a competent human before they are acted upon.
7.1 Senera uses artificial intelligence to support core platform functions, including: authoring training content from uploaded organisational materials, generating micro-assessments, searching across your organisation's uploaded documents in response to User queries, and providing an in-app assistant.
7.2 AI providers. Our current AI providers are: (a) Anthropic, PBC ("Anthropic"), accessed through Anthropic's commercial API, for content generation, assessments, and the in-app assistant; and (b) OpenAI, LLC ("OpenAI"), accessed through OpenAI's commercial API, for the embeddings used to search across your uploaded organisational documents. Both providers process data only at our instruction. We may change AI providers from time to time and will update our Privacy Policy when we do.
7.3 What is processed. When a platform feature uses AI, the minimum data necessary for the function is transmitted to the relevant AI provider. Depending on the feature, this may include excerpts from your Customer Content, User-provided inputs, and limited User identifiers necessary to maintain the context of an active session.
7.4 No model training on your data. Under our commercial agreements with our AI providers, they do not use your Customer Content or User inputs to train their models.
7.5 No automated employment decisions. The platform does not make automated employment, disciplinary, or safety decisions. AI-generated outputs are signals, suggestions, or drafts. Human review is required before any AI-generated signal is acted upon in a way that affects an individual User. You are responsible for ensuring this human review occurs.
7.6 EU AI Act compliance. As the operator of the platform, we will: (a) provide reasonable documentation about the AI features and their intended use; (b) maintain logs to support post-market monitoring as required; and (c) cooperate with reasonable requests from you to fulfil your own obligations under the Act. As the deployer of the platform in your own organisation, you are responsible for: (a) using the AI features for their intended purpose; (b) ensuring human oversight of AI-generated outputs; (c) informing your Users that AI is used in the platform, where required by applicable law; and (d) carrying out any data protection impact assessment or fundamental rights impact assessment required by applicable law.
7.7 AI output — accuracy and reliance. AI outputs are probabilistic and non-deterministic. They may contain inaccuracies, omissions, or errors. You must not rely on any AI output as a sole source of truth or as a sole basis for any operational, employment, or safety decision. Review AI-generated content for accuracy before publishing it to your Users or relying on it.
7.8 Ownership of AI output. Subject to your continued compliance with these Terms, you own the AI-generated outputs that the platform produces for you from your Customer Content. We retain no ownership claim to that output.
7.9 AI credits. AI-driven generations consume credits from your plan entitlement. Credits are valid for the billing period in which they are issued and are non-refundable upon cancellation, except where required by applicable law.
7.10 No advice. AI outputs from the platform are not professional advice. They are not legal, medical, financial, engineering, or safety advice.
8.1 We retain all rights, title, and interest in and to the platform, including the software, underlying source code, user interface, brand, documentation, methodologies, and any improvements. Nothing in these Terms transfers ownership of any part of the platform to you.
8.2 Feedback. If you provide us with feedback, suggestions, or ideas about the platform, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate that feedback into the platform without compensation or attribution to you.
9.1 We aim to provide the platform with reasonable availability. We do not guarantee that the platform will be uninterrupted, error-free, or available 100% of the time.
9.2 Planned maintenance will be communicated in advance where practical. Emergency maintenance and security updates may be performed without notice.
9.3 Support is provided during normal business hours in Cyprus (Monday to Friday, 09:00 to 18:00 EET/EEST, excluding public holidays). The primary support contact is contact@senera.io.
10.1 Each party will treat as confidential any non-public information that the other party shares in connection with these Terms. The receiving party will: (a) use the disclosing party's confidential information only to perform under these Terms; (b) not disclose it to any third party except to its employees, contractors, or advisors who have a need to know; and (c) protect it using at least the same care it uses to protect its own confidential information.
10.2 Confidentiality obligations do not apply to information that: (a) was lawfully in the receiving party's possession without confidentiality obligation before disclosure; (b) is or becomes publicly known through no fault of the receiving party; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.
10.3 Confidentiality obligations continue for two years after the end of the subscription.
11.1 Our processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
11.2 Where we process personal data on your behalf, we act as a data processor within the meaning of the GDPR and you act as data controller. The terms of that processing are set out in our Privacy Policy and, where required, in a separate Data Processing Agreement that we will enter into with you on request.
11.3 Where required to transfer personal data outside the European Economic Area, we rely on legal mechanisms approved by the European Commission, including Standard Contractual Clauses.
12.1 We warrant that we will provide the platform with reasonable skill and care.
12.2 Except as expressly stated in these Terms, the platform — including all AI-generated outputs — is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all other warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI output, and any warranty that the platform will be error-free, secure, or uninterrupted.
12.3 We do not warrant that the use of the platform will achieve any particular business outcome. The platform supports your workforce-readiness work; it does not guarantee its results.
13.1 Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms is limited to the greater of: (a) the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) twenty-five thousand euros (€25,000).
13.2 Excluded losses. To the maximum extent permitted by law, we are not liable for: (a) indirect, consequential, incidental, special, or punitive damages; (b) loss of profits, revenue, savings, goodwill, business opportunity, or business interruption; (c) loss or corruption of data, except where caused by our gross negligence or wilful misconduct; or (d) decisions you make about your workforce, operations, safety procedures, or compliance posture, regardless of any information surfaced by the platform.
13.3 Carve-outs. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) wilful misconduct.
14.1 You will indemnify and hold us harmless from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising out of: (a) your Customer Content; (b) your use of the platform in breach of these Terms; (c) your use of AI-generated outputs in a way that violates applicable law; or (d) your acts or omissions in connection with your Users or your operations.
15.1 We may update these Terms occasionally. The "Last updated" date at the top reflects the current version.
15.2 Material changes will be notified to the admin email address on your account at least 30 days before they take effect. Continued use after the change takes effect constitutes acceptance.
15.3 Non-material changes (such as clarifications or typo corrections) take effect immediately on publication.
16.1 Entire agreement. These Terms, together with our Privacy Policy and any plan accepted in writing, constitute the entire agreement between us.
16.2 Assignment. You may not assign these Terms without our prior written consent. We may assign to a successor in connection with a merger, acquisition, or sale of substantially all our assets.
16.3 No waiver. A failure or delay in enforcing any right is not a waiver of that right.
16.4 Severability. If any provision is held invalid, the remaining provisions remain in full force.
16.5 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, pandemic, internet outage, or third-party infrastructure failure.
16.6 Notices. Notices to us must be sent to contact@senera.io. Notices to you will be sent to the admin email on your account.
17.1 These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict of laws principles.
17.2 The courts of Nicosia, Cyprus have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Each party irrevocably submits to that jurisdiction.
Questions about these Terms: